If you are considering upgrading or improving your current traditional circuit-committed telephone network or public switched telephone network, you should not be intimidated by the difficult terms used in describing the technology. In fact, one advantage of VoIP technology is that it’s user-friendly, so you don’t need to be an expert in information technology to enjoy its benefits.
However, you need to be familiar with the basic terms before you look for a VoIP provider in Singapore.
Analog Telephone Adaptor (ATA) – It is a hardware that is responsible for converting the data, audio, and video signals into Internet Protocol or IP packets. These packets are transferred through the Internet. The hardware is used to connect a telephone to another line to allow the use of VoIP for calls.
Audio Response Unit (ARU) – It is a type of computer telephony system that uses voice storage and forwarding.
Bandwidth – This refers to the data that is carried from one point to another within a given time. The bandwidth is measured in 1,000 bits per second or kbps.
Broadband Telephony – Also called IP telephony, it is the communications protocol used to transmit calls on a broadband Internet.
Cloud Communications – Cloud refers to the network or remote servers that are hosted on the Internet. This means that if a company is using cloud VoIP, they are also using a form of hosted VoIP system because the servers are provided and maintained by a Singapore VoIP provider. The word cloud simply means the Internet, which is the host for the storage, management and processing of data used in cloud VoIP.
Codec – The term refers to the conversion of the analog signals to digital signals or vice versa. A software can be set up to compress and decompress the signals.
Data – This is the name for the information sent or all types of traffic sent through a network except for voice.
Data Network – These vary in size and functions, but the data network will create a way for computers to access the nodes or access points to both receive and send packets from different network connections. For example, in an IP PBX telephone system, multiple users can store, access, use, and encrypt data.
IP-PBX or IPBX – IP refers to Internet Protocol, while PBX phone system stands for Private Branch Exchange. Therefore, an IP PBX telephone system is a telephone exchange system in a building or designated are in which the calls are processed within an IP protocol. This means that the traditional telephony or PBX phone system used in the company is upgraded to allow for the use of VoIP in an IP PBX telephone system.
ISP – It stands for Internet service provider, or the third-party company in Singapore that provides the Internet access for both commercial and residential customers. Some ISP also offer additional services such as hosting, fax, and email.
ITSP – It stands for Internet Telephony service provider. Like the ISP, it is a third-party company that provides the means for companies to use their Internet connection to combine both the data and voice infrastructure, creating the VoIP. This type of VoIP is called a hosted PBX or a hosted VoIP system.
Latency – This is the duration the packet takes to get to its destination. The latency is important when transmitting data and voice through VoIP, because delays can cause problems in communication. This is one slight disadvantage when it comes to a hosted VoIP system like the cloud VoIP or hosted PBX because the third-party service provider has control over the technology.
Packet – This refers to the unit of the grouped data which contain the information that needs to be transmitted, the originator and destination, and the synchronization information. Packets are stored and forwarded in the routers.
P2P – It stands for peer-to-peer sharing of bandwidth, files, and other information in two computers.
PBX or PABX – It stands for Private Branch Exchange or Private Automatic Branch Exchange, which are systems that were used to replace traditional telephony. A hosted PBX system uses a private telephone network exchange and has more features than traditional telephony.
PTSN – It stands for public switched telephone network, which is the collection of telephone carriers in both public and private settings as well as local and international networks.
SIP – It means Session Initiation Protocol or the standard protocol that manages, initiates, and terminates peer-to-peer multimedia and communications.
SIP Trunking – This is a type of VoIP solution that utilizes a trunk to connect a VoIP gateway to the Internet. It makes use of the cloud and shared lines or existing Internet connection within the company to combine both data and voice.
Speech Recognition – This is a feature in some hosted VoIP system that allows the user to control applications by speaking.
Store and Forward – The term describes the process of storing messages and the transmission for playback. It is the basis of emails and fax-on-demand, and is also the opposite of real-time communication.
Telephony – It simply refers to the technology or the process of voice communications.
Trunk – It is the circuit that interconnects different switches where several users transmitting several data are managed. One example of a trunk is the PBX or hosted PBX.
VoIP PBX – Also called IP PBX telephone system, it is a telephony switching system for internet calls which also uses IP. It is also connected to the company’s traditional telephone lines to create a private shared network.
VoIP Phone – This is needed when setting up VoIP in your office, so make sure to contact your VoIP provider, so they can provide you with the right VoIP phone to channel your calls through the Internet for your local and international calls.
Wi-Fi Phone – This is another option if you do not have a VoIP phone, and is useful in residential settings where wireless signal is available.
For a better overall customer experience, you have to work an extra mile to exceed your customers’ expectations in terms of communication. Businesses that provide great customer experience have higher customer loyalty rate, and therefore achieve higher sales.
Live chat feature is one of the most efficient ways to be in touch with clients. With this feature, it’s possible to turn interactions with website guests into potentially profitable relationship and, in result, boost your sales reports.
What is this Live Chat Feature?
Live chat is an effective communication feature included in CRM Software from Singapore that allows you to interact with people visiting your online site. This is a very valuable addition to your company website as it allows you to start conversing with potential clients, whether they have concern about your service, interested with your products or just need help navigating around your site.
One best thing about live chat is that it allows you to answer questions and address concerns on the spot and in real time, giving prospects and clients instant gratification. With faster response than email, you will also be able to know whether a visitor is a potential lead that you can pursue or just someone lurking around.
How Live Chat Improve Customer Experience
There are numerous benefits with live chat that have proven to generate leads, meet customer satisfaction and boost customer relationship management. Below, you will find out what live chat can do for the betterment of your overall customer service.
1. Respond to more customers and address more concerns in real time
When customers encounter a problem with your product or service, they want instant solution from you. This is one of the major reasons why consumers turn to live chat whenever they need something from their service provider—to get immediate answers to their questions.
Any delays run the risk of losing profit. In fact, slow response is cited as one of the top three reasons why Singapore consumers leave a certain provider.
By integrating live chat to your CRM system, alongside your CRM software, you can handle three, four, five, six or more clients at a time. You can respond to all of them in seconds, rather than letting them wait for hours to answer an email.
With live chat, it’s almost effortless to help visitors and clients to navigate around your site, especially when they are in the hunt for specific products or pages. Therefore, it only makes sense to add the live chat feature to the pages that customers often visit (if not in the entire site), such as the products, pricing and support pages.
With a live chat box, consumers can directly ask you questions about the service or product they are interested in and it will be easy for you to answer them right away, which simplifies the purchasing process. You can enlighten your customer by explaining the differences of different products and provide advice to the customer on which product is the most suitable.
When mapping out customers with your products or services, do you focus on web analytics and real data, or you make the common mistake of treating buyers like any other buyers, who miss out the ‘how, when and why’ of purchasing decisions?
Using your live chat alongside with the customer relationship management tool you are using will help you easily target customer interests. If the CRM software you are using includes sales management and marketing automation, much better! You can target customers based on your previous conversations and run an automated campaign through email on them, targeting their interests with personalized promos, discounts and contents.
4. Retain current customers and build brand loyalty
A cloud CRM is ideal for the sales team because it lets them handle sales management better, track leads, create deal pipelines, boost accuracy of sales reports and many more. However, that may not be enough to build brand loyalty. Majority of your transactions and profits will generate from clients you already have, and having live chat feature is key to retaining a client.
When your clients see a live chat feature on your company website, they know that they are not dealing with a faceless business in the web. In fact, more consumers here in Singapore tend to stick longer to companies with live chat and can offer immediate support to them. Just the idea that you are always available when they need you is enough to make any customer stick around for longer time.
5. Send transcript of chat to create positive impression.
Some live chat features give you the option to save a conversation, which is called transcript, and to send a copy of it to your prospect or client through email.
By giving consumers the option to have a copy of the transcript of your conversation, they will be able to read the conversation any time they wish, instead of having to call you and ask the same question again. Oftentimes, consumers forget some details and answers to their questions because of so much information handed to them all at once.
With a transcript, they can always revisit their inbox to double check on any information they might have forgotten.
A good CRM software is able to provide you with such feature. If you want a more consumer-based environment of CRM software, contact www.crystaldash.com in Singapore to discuss the most suitable CRM solution for your type of business.
Overall, live chat is a great addition to your business’ cloud CRM system. With such useful feature, your clients get the support they need quickly and you get to speak to them directly.
By integrating live chat on site, you can effortlessly convert visitors into customers and you can keep existing customers satisfied (and loyal) and improve your overall customer satisfaction rates. All these, in result, will help improve your productivity and company credibility.
Because the nose is the dominant feature of a person’s face, the idea of a perfect, symmetrical nose has become important to many people. In a visual society where impressions are made based on appearances alone, a lot of value is placed on the nose profile.
There are a lot of reasons why people seek to alter the way they look by visiting an aesthetic clinic in Singapore. For some people, it could be for the sake of correcting a defect that can either be harmless or harmful (i.e. obstructing breathing, constricting blood vessels, etc.). For others, it could be for aesthetic purposes.
If you’re one of the many people looking to make permanent cosmetic changes to their appearance, you’ve probably heard of the term rhinoplasty. But what exactly is it?
What is Rhinoplasty?
Otherwise known as a nose job, rhinoplasty is a cosmetic procedure for correcting, reconstructing, or even aesthetically enhancing the nose. This is done by resolving nasal trauma or defects, removing bumps, narrowing or widening nostril widths, or even correcting birth defects and other problems that could affect breathing.
When it comes to aesthetics, rhinoplasty changes the appearance of the nose by straightening the nose bridge or making the tip of the nose look more pointed. In rhinoplasty, the nose is either shaped, sculpted, or elevated according to the patient’s desired shape.
There are a number of cosmetic altering procedures available in many an aesthetic clinic in Singapore that can help achieve this. In both surgeries, either an ears, eyes, nose, and throat, or EENT specialist (also known as an otolaryngologist), or a plastic surgeon will do the procedure.
Surgical vs. Non-Surgical Cosmetic Procedure
There are many different types of rhinoplasty procedures, though they generally fall under two main categories: surgical rhinoplasty and non-surgical.
The main difference between surgical and non-surgical cosmetic procedure is the method by which the patient’s nose is reconstructed. Surgical rhinoplasty uses instruments such as bone-scraping rasps, scalpels, and metal casts in order to support the healing, and can take several weeks of recovery.
For the non-surgical procedure, rhinoplasty falls into two types of procedures: the nose thread lift and injection of nose fillers. While both do not require the use of scalpels and take as little as fifteen to thirty minutes, both procedures use different methods to achieve their own different enhancement results.
In thread lifting, polydixanone (PDO) threads are inserted under the skin of the nose to raise and support the desired contour of the nose bridge. Meanwhile, injecting nose fillers involves a natural substance (usually hyaluronic acid) that is injected into targeted areas of the nose, usually deep in the subcutaneous layer, to make the nose appear pointed.
While thread lifting and using nose fillers can be undergone separately, they are often paired together in the same session or over the course of multiple sessions.
How to Avoid Bruising Your Fillers
Radiesse, the substance most commonly used in dermal filling procedures, is generally safe and minimally invasive. While there may be bruising and redness involved in the first few days after the procedure, these kinds of side effects usually subside from a few days to a few weeks.
After undergoing the procedure, try to avoid touching your nose as much as possible. This is because the nose fillers from Singapore starts in a liquid form, but will slowly start to act similar to that of the tissue in your nose after a given time.
Another thing you should keep in mind after undergoing the dermal filling procedure is to avoid carrying heavy objects or doing strenuous physical activity, as well as doing anything that could dislodge or move around the gel in the treated areas.
Other things you need to keep in mind are that you should avoid acidic facial products, spas, and saunas for at least one week after the treatment.
Taking Care of Your Thread Lift
While nose threads don’t have the risk of spreading or migration unlike dermal fillers, they do have their disadvantages. For one, they may not always be able to correct uneven surfaces along your nose bridge. They also have more downtime than nasal fillers, with patients often having special tape on their altered noses overnight.
Taking care of a thread lift is also similar to taking care of your dermal fillers to avoid any additional bruising or swelling. Because it can take days for the nose threads to settle, side effects such as redness, swelling, and bruising can still occur within this time.
This means that you should avoid anything that will increase blood pressure and flow to your nasal capillaries and arteries, which include staying away from alcohol or doing strenuous activities such as exercise.
You should also use sunscreen to offer protection for the nasal skin. Ideally, you should use a sunscreen with an SPF (sun protection factor) of 30 or more. Remember to ask your attending physician as to what brand of painkillers you can take to relieve the initial pain.
On another note, if you are looking to remove some unwanted fat, coolsculpting can help you.
CoolSculpting Singapore is a service provided by many clinics that uses cryolipolysis, a revolutionary technique that uses extreme cold to eliminate fat cells in the body. This means that there are no needles or surgery involved and should have no downtime at all.
Patients can get back to their usual daily activities immediately after the coolsculpting at Singapore treatments with each session lasting usually from about thirty minutes to an hour. Noticeable changes will start to appear within two to fifteen weeks.
Assessment is still needed by an attending physician in order to determine whether a patient is eligible to undergo a certain cosmetic procedure or which kind of cosmetic procedure to best enhance his/her appearance.
Even though the procedures are safe, risks could still occur post-procedure as the body adjusts to these cosmetic alterations. If you do happen to have your nose after the procedure, consider visiting your aesthetic clinic as soon as possible.
Be sure to approach a reputable aesthetic clinic in Singapore for only the best and safest rhinoplasty and cosmetic procedures, as well as how to take care and maintain them throughout their lifespan.
Today’s fast-paced world can be hard to keep up with, regardless of whether you are a professional or a student, or whether you’re married or single. The increased amount of stress of living today can affect a person’s mental health, which could compound pre-existing mental health disorders.
As such, taking care of your mental health is important, and you should seek professional help if any concerns should arise. There are two types of specialists trained in diagnosing and treating these types of problems and disorders: the psychologist and the psychiatrist.
Psychologists and psychiatrists often work together in a psychology center to improve patient’s well-being and have many similarities between their fields, and these fields can even overlap at times. However, there are also many crucial differences between them, one of the biggest being the nature of their treatment and their areas of specialization.
Education and Treatment
A psychiatrist is a medical doctor who has had at least one year of medical internship, and has completed the minimum required years of residency when it comes to the assessment, diagnosis, and treatment of mental health disorders.
A psychiatrist’s treatment is more technical in nature, as the evaluation of the patient’s mental condition usually includes the prescription of medicines, such as antidepressants, in order to treat diagnosed chemical imbalances in the patient’s brain.
Meanwhile, a recommended child psychologist in Singapore has a doctorate in the field of psychology, which is the study of the human mind and human behavior. Unlike a psychiatrist, a recommended psychologist is trained more towards giving different psychological tests, from IQ to personality tests.
Marriage counselling is typically the domain of a psychologist, although if the source of the tension is some mental disorder in one party, a psychiatrist will have to be involved. The best psychologist is one who also has a background on psychiatry.
The key difference to note here is that while both psychologists and psychiatrists specialize in the mental well-being of a patient, the latter is the one that gives medications to treat mental illness, while the former treats a client with regular counseling.
Whom Should You Consult?
Neurochemical imbalances in an individual’s brain can either be genetic or caused by other factors, which cannot be fixed only by changes in behavioral patterns. These serious mental conditions require medication that can only be prescribed by a psychiatrist.
In situations where a person’s mental health is not clearly compromised enough that an individual is still physically able to do their daily tasks, a psychologist is probably the better choice. This is because there is a likely chance that a person’s problem is behavioral in nature and may only need regular counseling to correct, not drugs. For children with behavioural problem, a child psychologist is the best professional to consult.
More on Psychologists and Counseling
Psychologists are more inclined to see people that can be effectively helped with this kind of treatment. Your psychologist, then, is the best person capable of handling problems in your or your partner’s behavior and how certain behavioral instances can be corrected.
When it comes to disputes that have already affected the relationship between married couples to a significant degree, relationship counselling is usually the best recourse that the couple can take in order to resolve both past and current grievances that they wish to address.
Relationship Counselling: What it is and What to Expect
However, this doesn’t have to be the case. Going to psychology center and undergoing relationship counselling is in many ways beneficial to you and your partner, with the initial dread dispelled once you go through the ordeal. In some instances, couples even leave the therapy sessions with a renewed intimacy and a better willingness to be more open and understanding towards their partner. In some cases where there has been prolonged emotional tension, and even some psychological abuse, it may also be necessary to send the couple’s children to a child psychologist.
To start, you don’t need a referral to be able to schedule an appointment, nor should you bring anything. The first session is where the ground rules and boundaries are usually set, where you and your partner can talk with the therapist about confidentiality, as well as other policies, be it on the methodologies used or on cancelling appointments.
Once all this is covered, the psychologist will generally take a brief history from you and your partner that covers the issues and problems that led you to counseling. For instance, these questions could sound like:
• What issues have you experienced/are you experiencing in your relationship?
Sessions are typically conducted as a combination of different tasks, from setting you and your partner up to feel comfortable, to developing trust with the psychologist. Professional and ethical counselors or psychologists will take steps to make sure that any sensitive issues that may be difficult to discuss can be done so safely and comfortably.
Congratulations on getting your first bicycle! Now that you have one, it’s time to start gearing up for all those future afternoons seeing the sights while pedaling all over Singapore.
1. If you can walk, you can ride a bike.
If you’re having trouble with getting your feet on the ground, adjust the saddle height. This keeps you from falling by allowing your feet to reach the ground enough to stop and balance yourself.
2. Always have spare parts on hand.
When it comes to bicycle accessories, be sure to get ones that are best suited to the kind of cycling that you’re planning on doing. For instance, there’s no need to attach a basket on the front of your mountain bike or dirt bike, as chances are that whatever’s in there might simply bounce and fall off because of bumpy terrain.
The same could be said for you. Cycling can work up your muscles and tire you out, so always be sure to carry a towel and a bottle of water whenever you pedal.
3. Traffic safety!
Follow traffic signals and pedestrian lanes! As a cyclist, you fall somewhere between a vehicle and a pedestrian, which means you have to give priority to both.
4. Maintenance, maintenance, maintenance.
But this can also apply to ordinary bikers as a precautionary measure. Even though a bicycle shop is just a few minutes away, you would find that constantly replacing parts and bicycle accessories can be a bit of a hassle.
Fortunately, looking for a bicycle shop is easy in Singapore, and you can even order from a wide range of spare parts, bicycle accessories, and even an entire bike. The best part? You can even order online and have your order delivered right to your doorstep.
Taking care of your bike is really easy to do. All you need to clean it is a good rag, an old toothbrush, soap, and water. As long as you dry it thoroughly, you can keep your bike looking good as new for a long time.
(Disclaimer: This list is compiled in no particular order.)
Pet grooming is an important part of raising a healthy, happy dog, but it is not simply just bathing, shaving, and trimming the fur. There are six dog coat types with different care needs that must be met in order for the dog to look its best.
The six dog coat types are the following: smooth, wiry, curly, long, hairless, and double coat. The last type is usually the most difficult to deal with, especially if the dog has a particularly thick undercoat. You must not attempt to trim or shave the hair yourself because the dog will be prone to sunburn if not done properly. So, how do you groom a double-coated dog? That’s where a professional pet grooming service can come to the rescue.
Breeds with Double Coats
Some of the popular canine breeds with double coats include the following: collie, Belgian malinois, golden retriever, labrador retriever, akita, husky, Alaskan malamute, chow chow, toy pomeranian, shiba inu, corgi, Newfoundland, Saint Bernard, terriers, shih tzu, Samoyed, and most spaniels. If your dog is a mixed breed, you can ask your veterinarian to identify what type of coat it has.
Never Shave a Double-Coated Dog
It’s not a good idea to shave your dog’s coat at all unless it has to undergo surgery or if the fur is severely matted that even trimming or brushing won’t work. Although some hair will grow back, the texture and thickness are altered, while others will have bald spots for the rest of its life. What’s more, they could also develop sunburns, dandruff, and scaling. Even during the hot days in Singapore, your pet’s double coat is as helpful as when it’s exposed to cold temperatures.
Bathing a Double-Coated Dog
To groom pet with a double-coat, start by brushing the entire body to remove tangles before bathing. Pet grooming in Singapore should be ideally done every 12 weeks, but you need to bathe the dog at home once a week if it’s molting. If you’re taking the dog to a pet groomer, make sure that he/she knows how to care for a double-coated breed. Observe the process and ask about the products used on the dog such as the contents of the shampoo. Avoid applying a conditioner for a dog with this type of fur.
Drying a Double-Coated Dog
After rinsing thoroughly, the dog’s hair is towel-dried before a hair dryer is used. Drying should be done with the consideration of the coat growth. Once the coat is dry, the groomer has to brush the hair with a slicker brush first, then a wide-toothed comb. Again, the direction of the strokes should be based on the coat growth and the lines of the body. Before the dog leaves the grooming table, the staff should check the dog for deposits on the eyes and ears.
Brushing a Double-Coated Dog
Before brushing to remove the mats and tangles, spray a light mist on the coat to prevent breaking the hair shaft. Brush your dog’s hair before groom pet to remove tangles on areas where matting is common, such as the tail, stomach, chest, and the backs of its legs. Remember that double-coated dogs shed their coats twice annually, that is why you need to remove the loose undercoat with a brush.
Keep the Ears Clean and Dry
Don’t forget to inspect the ears for any sign of infection especially after pet grooming. Regular grooming can sometimes cause irritation on the ears, that is why you should clean it once a month with a veterinarian-approved solution and cotton balls.
If you’re not a professional player or a tennis coach yourself, then picking the best coach for your aspiring little tennis player may become rather challenging for you.
It’s no secret that tennis is a very technical sport and a great coach plays an important role in the preparation of a good tennis player. Do not make the mistake of honing your child’s talent the wrong way by sending him to an uncompetitive coach. Here are some tips to ensure your child is getting the best tennis lessons in Singapore from the right tennis pro.
You want a tennis coach who is energetic, enthusiastic and someone who constantly challenges your child. Consistent challenge will keep your little one interested and excited to learn tennis. The best instructor will always be able to find fun ways to challenge young players, so make sure to look for one with tennis coaching experience with junior players in Singapore.
It’s easy to find the most qualified tennis coach in Singapore, but finding the right one who can get along with your child on a personal level requires more time and effort. A coach is not just a coach, but also a mentor that will help home your child’s attitude towards the sport, which can possibly make or break him in the future.
Some kids want to learn and play with their friends, while others feel self-conscious around others especially if they are still beginners. Try out both settings for your child’s tennis lessons to see what environment he prefers.
You do not need the most expensive tennis coaching for your child. The most important thing is that the coach is able to impart the fundamental lessons to your child. However, if your child looks at tennis as a recreational sport, then the feeling of comfort while training with the instructor must be the topmost priority.
Kids naturally love games. That’s a given. So you’ll want a trainer who has extensive experience with training children who are just getting into the sport for the first time. One of the most important tennis lessons is to enjoy your time while playing in the court. Implementation of other games and knowing when to do so helps teach your child on the application of the fundamentals of the sport in a seamless manner.
Last tip but certainly not the least, try asking other parents if they were satisfied with the training the coach have provided to their youngsters. Most tennis instructors will be more than willing to provide you with references. Positive feedbacks from previous clients go a long way in helping you decide whether a prospect coach fits your little player’s needs.
Hopefully, these tips will help you make an educated decision for your child’s tennis coaching needs. Whether your child is playing the sport for fun or aiming to be the next Rafael Nadal or Roger Federer, there’s a right coach out there for your child.